“Facilitation” is the use of a neutral third party to help multi-party groups accomplish the content of their work by providing process leadership and expertise. “Mediation” is the use of a neutral third person to help parties reach a voluntary resolution of a dispute. It is informal, confidential, and flexible, focusing on interests rather than positions, and on practical and legal choices. “Arbitration” is an alternative to litigation in which an arbitrator or panel of arbitrators listen to the positions of the disputing parties in a relatively informal proceeding and then issue a decision on how the situation should be resolved. ADD LINK TO EXTERNAL RESOURCE?